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Upgrading BBM within Work and Personal Environments

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BBM Protected is now available in BlackBerry Enterprise Service 10 version 10.2.3 and later with either “Work and Personal – Corporate Balance” or “Work and Personal – Regulated Balance”.

In order to take advantage of the benefits of BBM Protected users must first upgrade to the latest version of BBM.

The upgrade of BBM must be completed via BlackBerry World. Any attempt to push BBM via BlackBerry Enterprise Server Software Configuration will not provide the desired result and therefore should not be attempted.

Within Work and Personal – Regulated Balance environments where access to BlackBerry World is restricted follow the steps below to allow temporary access to BlackBerry World for the purpose of upgrading BBM. Once all users have upgraded to the latest version of BBM, restricted access to BlackBerry World can be enabled again.

Follow these steps to allow temporary access to BlackBerry World:

  1. Locate the IT Policy being used to restrict access to BlackBerry World.
  2. Edit and push the IT Policy to allow access to BlackBerry World.
  3. Instruct all users who will be using BBM Protected to upgrade BBM via BlackBerry World.
  4. Once each user has upgraded BBM, edit and push the IT Policy to restrict access to BlackBerry World.

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