How do we collect personal information?
If you have any difficulty in amending your account information, please call or email our customer service for assistance.
What personal information do we collect?
When you register as a User of this Site we collect your full name, email address, telephone number, address, together with other information as may be requested on the registration form from time to time. It is your responsibility to maintain and update the personal information that you provide to us when setting up your account.
(b) Use of this Site
We may collect personal information about you when you enter information on this Site. This may include transactional information, such as products purchased, method of payment and the amount paid.
We may also collect other personal information about you when you post content such as reviewing products.
(c) Credit card information
Your credit card information is requested only when you place an order and is submitted via the highest level of encryption to ensure the greatest amount of safety and security. We do not store your full credit card information.
(d) When you contact us
We may collect personal information about you when you contact us. Such information is used to verify your identity and respond to your query.
(e) Information obtained from third parties
We may collect personal information from third parties. Such third parties may include the companies that provide services to us (i.e. service providers) and our group companies. We may also collect information from credit reporting agencies.
(g) Computer information
When you visit our Site, we may keep and use information about your visit including your Internet Protocol (IP) address, the date and time of the visit. We may also keep and use information about your computer (for example, browser type) and your navigation information (for example, the URL of the site which referred you to this Site and the pages you visit on this Site).
(h) Surveys and feedback
We may conduct surveys on the Site or by sending you emails, to ask for your feedback regarding our Site and the quality of the service we provide to you. Your feedback is important to us and enables us to improve the quality of the service we provide to our customers. You are free to provide us your name and other information, in which case we may store such information as personal information.
(i) Other information
We may collect additional information about you in ways not specifically provided for here. In such cases, we will endeavour to inform you in advance of how we will use your information.
What do we do with the information?
Do we share personal information with third parties?
Your privacy is extremely important to us. We won’t ask you for personal information unless we truly need it. (When we do ask for your information it is usually to ensure that we’re dealing with real people and not a bot!). We don’t share your personal information with anyone except to comply with the law, develop our products, or protect our rights.
How do we use “cookies” and “log files”?
The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission.
This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.
- Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
- Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.
- Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.
- Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.
- Unclassified cookies are cookies that we are in the process of classifying, together with the providers of individual cookies.
We may also log IP addresses (the electronic addresses of computers connected to the internet) to analyse trends, administer this Site, track user movements on this Site and gather broad demographic information.
What do we do to safeguard personal information?
We use reasonable and current internet security methods and technologies to keep your personal information secure, including restricting unauthorised access to your personal information and using firewalls and secure databases. When you place orders or access your account information, we offer secure socket layer (SSL) technology.
However, no data transmission over the internet can be guaranteed as completely secure. As a result, although we try hard to protect your personal information provided to us, we cannot guarantee its security and you transmit such information at your own risk.
What about links to other websites?
What should you do if you have any privacy-related complaints or enquiries?