O2 service fully restored, CEO promises compensation
7.5 million customers affected, Ronan Dunne says he is embarassed.
The giant O2 outage of the last day is over, with CEO Ronan Dunne saying he’s ‘embarassed’ and will make it up to the 7.5 million customers who were hit by the 2G and 3G blackout from 1pm yesterday (11 July).
Dunne made a public apology in a Sky News Interview, where he also said an investigation was ongoing into the cause of massive outage.
About a third of O2′s 20-plus million customers were affected, and Dunne said he would make it up them ‘in an O2 way’. London’s Boris Bikes were also out of commission for a while, as the docking stations use O2′s 3G network.
O2 has had a service status page up all day today updating customers on the state of repair – 2G service came back on in the morning while 3G returned in the early afternoon.
Dunne added, ‘I’m a customer myself and I know how important service is. This shouldn’t have happened and I’m going to make sure that it doesn’t happen [again]. But it’s a really complex system we operate – [we deal with] 125 million calls a day, 120 million texts a day.’