O2 apologises for an embarrassing double-outage this week
O2 has apologised for a double-outage this week that initially left 2G Scottish customers with no service.
The second outage occurred on Friday which due to a technical problem left 10% of O2?s 23 million customers without a combination of calls, texts and/or data services.
This is the second major outage that O2 has had this year following an earlier problem in July. However, O2 has said that the latest problem is unrelated to the July outage.
O2 made the following statement:
“Once again we’re sorry for any inconvenience this has caused.”
Asked about whether any compensation would be offered, the spokesperson said:
”Our first priority was to get customers back up and in service. We’ll now need to conduct a full investigation into the cause of the problem.’
Chief executive Ronan Dunne said:
he was “embarrassed” by the network fault and worried about the potential for a backlash.
He blamed the disruption on a “piece of network hardware which manages the registration of handsets” and insisted such an issue was extremely rare.
The mobile phone is becoming much of an extension to a user in both their social and business life and any lack of service proves an inconvenience.
However, as with anything in life, nothing is perfect and technology is part and parcel of that affair.
O2 has yet to implement its 4G network and customers will be looking at the individual networks services and support prior to committing themselves to a new 4G 18 or 24 month contract and O2 may need to provide a better service than at present if it wishes to remain one of the top networks.