Under John Chen’s regime BlackBerry seem to be taking a more pro-active stance when it comes to defending themselves. Today they hit backstage Good Technology.
GoodÃ¢â‚¬â„¢s Christy Wyatt said customers were calling them because BlackBerry canÃ¢â‚¬â„¢t manage other devices. BlackBerry CEO John Chen rebutted saying,
Ã¢â‚¬Å“BlackBerry has provided multi-platform OS management for nearly 2 years now, so letÃ¢â‚¬â„¢s put that to rest. Good Technology may talk about 5,000 customers but with 30,000 new BES10 servers installed in the past year alone, IÃ¢â‚¬â„¢d argue that weÃ¢â‚¬â„¢re the ones getting the calls from customers.Ã¢â‚¬Â
Pure play vendors such as Good Technology have been able to create healthy competition in the mobile MDM space, but it will be challenging for them to evolve past being just an MDM provider.
And, the approach that security can be Ã¢â‚¬Ëœgood enoughÃ¢â‚¬â„¢ that Good and other vendors are selling is often not good for customers. This is especially true for those in regulated industries Ã¢â‚¬â€œ financial services, healthcare, insurance, government Ã¢â‚¬â€œwhere the highest security environments are required.
Chen goes on to say,
Ã¢â‚¬Å“WeÃ¢â‚¬â„¢re fully transparent with our customers about what they get from us; our new pricing structure is crystal clear and most importantly, unlike other companies, when we say something is free, we mean that itÃ¢â‚¬â„¢s free.Ã¢â‚¬Â
BlackBerry also pointed out this example:
BlackBerry is used and trusted by all seven of the G7 governments who recognize that BlackBerry provides the right approach to EMM with best-in-class security, management and ease-of-use that is demanded by their industry and end-users.
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